To Win Trust and Admiration, Fix Your Microphone

Like hundreds of millions of others around the world, Brian Scholl, a psychologist and cognitive scientist at Yale University, spent much of the COVID pandemic on Zoom. But during one digital faculty meeting, he found himself reacting unexpectedly to two colleagues. One was a close collaborator with whom Scholl usually saw eye-to-eye, while the other was someone he tended to have differing opinions from. On that particular day, though, he found himself siding with the latter colleague. “Everything he said was so rich and resonant,” Scholl recalls.

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