Members in the Media
From: TIME

The One Thing You Can Learn From Ryan Lochte’s Olympic Mistake

TIME:

Ryan Lochte is in hot water. After he reported being robbed in Brazil, authorities investigated and learned a very different story. It turns out Lochte and his fellow swimmers had a confrontation with gas station employees after trashing their property.

In an attempt to put this episode behind him, Lochte, the second most decorated Olympic swimmer in history and erstwhile reality TV star, apologized: “I want to apologize for my behavior last weekend—for not being more careful and candid.”

In our research, we have identified three critical elements of an effective apology. An apology must be candid and take full responsibility; it must demonstrate remorse; and it must convey a commitment to change. Across these dimensions, Lochte’s initial apology fell short—far short. His second apology, although it did not satisfy all of these elements, certainly included more of them.

Read the whole story: TIME

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