From: The Wall Street Journal
How to Soften the Blow of Bad News
December 15, 2016
The Wall Street Journal:
Imagine that you work at an enjoyable, meaningful job with just one catch: Every so often, you have to punch a colleague in the gut. Many American managers experience something similar: In November, U.S. companies laid off more than 26,000 workers, according to consultants Challenger, Gray & Christmas. Most people on the receiving end probably would have preferred the gut punch.
There’s no easy way to tell people things that they don’t want to hear. A few core strategies, however, can help messengers deliver bad news in ways that are less stressful to themselves and more comforting to recipients.
Read the whole story: The Wall Street Journal
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