From: The New York Times
How to Complain and Get Results
The New York Times:
The blender does not blend. Your vacation was spoiled by a late flight. Or the cabinet you bought is as sturdy as wet cardboard.
When products or services fail, it’s easy to feel as if your complaints to the company responsible disappear into a black hole. While there are no magic words, there are a few tricks to help your complaint get a friendlier reading. All it takes is a little finesse, and some good documentation.
…
Be focused and think about what you want, Kit Yarrow, a consumer psychologist and a professor emerita of psychology and marketing at Golden Gate University in San Francisco, wrote in an email. Do you want the company to improve, get compensation for your issue or simply complain?
Read the whole story: The New York Times
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